Shipping & Returns

Shipping and Returns

Thank you for shopping with Business Pro Direct. We strive to provide a seamless and convenient shopping experience, including our shipping and returns policies. Please take a moment to review the information below regarding shipping and returns for your order.

Shipping:

1. Order Processing:
Once you place an order with us, our team works diligently to process and fulfill it as quickly as possible. Please allow 1-2 business days for order processing.

2. Shipping Methods:
We partner with reliable shipping carriers to ensure timely and secure delivery of your products. The shipping method for your order will depend on the size, weight, and destination of the items. We offer standard ground shipping for most orders, while larger or more delicate items may require freight shipping.

3. Shipping Timeframe:
The estimated delivery time will vary depending on your location and the shipping method selected. Typically, you can expect to receive your order within 5-10 business days after it has been processed. Please note that unforeseen circumstances or holidays may cause slight delays.

4. Order Tracking:
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its delivery date.

Returns:

1. Returns Eligibility:
We understand that occasionally, a product may not meet your expectations. If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:
To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will provide you with further instructions and a return authorization if applicable. Please note that return shipping costs may apply, and the original shipping fees are non-refundable.

3. Inspection and Refunds:
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above. Upon approval, we will process your refund, which will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account.

4. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether by providing a replacement or issuing a refund.

Please note that customized or made-to-order items may have different return policies. We recommend reviewing the specific product page or contacting our customer support team for more information.

If you have any questions or concerns regarding our shipping and returns policies, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your Business Pro Direct purchase.